Service Manager

The Service Manager allows you to organize all the services in pools. These pools of services belong to customers, these customers are at the same time organized in pools. To open the Services Manager look at the menu Figure 1.

Figure 1. Service manager module

To start using the Service Manager you must create a pool of customers Figure 2; depending on the loaded data model you can create pools of any subclass of GenericCustomer (see Data Model Manager if you need to create a different kind of customers).

Figure 2. New customer pool

1. Click the Manage Customer Pools button.
2. Click the New Customer Pool button.
3. Set the name.
4. Click the OK button.
5. Click the Close button.

Once you create your pool of customers you can create new customers, delete the created pool or show its id or search; as you can see in the Figure 3 you are able to create new customers with type any subclass of GenericCustomer.

Figure 3. New customer

1. Click the New Customer button.
2. Set the type.
3. Set the name.
4. Click the OK button.

Why can we create new customers of the class TelecomunicationsOperator if the class of objects of the pool we created was GenericCustomer? Well, we can create customers of that class because TelecomunicationsOperator is a subclass of GenericCorporateCustomer and GenericCorporateCustomer is a subclass of GenericCustomer - this is defined in the data model Figure 4, (see Data Model Manager if you need to adjust the model to your needs).

Figure 4. GenericCustomer subclasses

Now you can create a pool of services inside a customer Figure 5 or delete the customer or show its id or search.

Figure 5. New service pool

1. Select customer.
2. Click the Manage Service Pools button.
3. Click the New Service Pool button.
4. Set the name.
5. Click the OK button.
6. Click the Close button.

Every pool of service has a name and a description, these properties could be changed later in the property sheet Figure 6, just selecting the pool of services and editing the values of its attributes.

Figure 6. Service pool property sheet

Once the pool of services has been created your are able to create services in it, just select the pool and select the kind of service you want to add Figure 7.

Figure 7. New service

1. Select service pool.
2. Click the New Service button.
3. Set the type.
4. Set the name.
5. Click the OK button.

Note

Services can also be created using templates in which you can define the characteristics of the services such as price, bandwidth and all the common elements for the services for example in a service catalog. See the Template Manager.

As mentioned before, if you need a new kind of service that is not listed, just add it to your data model Figure 8 (see Data Model Manager).

Figure 8. GenericService subclasses

After you finish creating and organizing all of your customers and services in pools, you can go to the Navigation Tree or to the IP Address Manager, and relate objects to a service, as you can see in Figure 9. Just select the object and select the action Relate to Service in the Object Option Panel.

Figure 9. Relate to service

Using the Service Manager you can also relate objects to services using the Relate to Network Resource action Figure 10.

Figure 10. Relate to network resource

To view objects related to a service, use the Network Resources Explorer Figure 11 in the Object Options Panel.

Figure 11. Network resources explorer

Of course you are also able to release an object from a service. After associating an object to a service, if you want to release that relationship you need select the object an select Release from.. action Figure 12 in the Object Options Panel.

Note

To release from service you can also use the Network resources explorer Figure 11 using the Release from Service button .

Figure 12. Release from service

Important

You are not able to delete an object if the object is associated to a service; if you want to delete that object you should first release the relationship with the service.

Delete Actions

To delete customer pool, customers, service pool and services use the delete button in the service manager.

Figure 13. Delete customer

Customers Figure 13 and services Figure 14 can also be deleted using the delete action in the Object Options Panel.

Figure 14. Delete service

Show Object Id

To obtain information about customer or services such as the id, select the object and click on the Show More Information button Figure 15.

Figure 15. Show more information

Search

To search for a pool of customers, customers, pool of services and services, the search fields are used Figure 16.The customer and service pools are filtered only by name and the customers and services are filtered by name and type.

Figure 16. Search field